Fraud & Scams

I think I’ve been the victim of fraud or a scam.

If you think you’ve been the victim of fraud, please contact us as soon as possible. The most secure way to contact us is through your Monument app. Alternatively, you call our Client Servicing team on 020 4524 8080 between 9am – 6pm Monday to Friday.

If you have been a victim of fraud, we recommend reporting this to Action Fraud (https://www.actionfraud.police.uk/)

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How does Monument keep me safe?

We require biometric or pin authentication when accessing the Monument app. When you open your Monument account, you will add a Linked Account. This is a personal bank account in your name. Money in Monument savings accounts can only be sent to and from your Linked Account.

We may need to call you to discuss your account, or call you if you've sent us an email with a query. Our colleagues will clearly identify themselves and the reason for their call.  

If you are unsure whether an email or call received from us is genuine, please contact us. The most secure way to contact us is through your Monument app. Alternatively, you call our Client Servicing team on 020 4524 8080 between 9am – 6pm Monday to Friday.

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Are you a member of any fraud prevention bodies?

We are members of CIFAS, the UK’s leading fraud prevention organisation. We use and share data with other member organisations to reduce instances of fraud and financial crime. If you have been the victim of fraud, we recommend applying for a protective registration with CIFAS (https://www.cifas.org.uk/pr). This ensures CIFAS members are warned that your details may have been compromised and they will take extra steps to ensure that new applications in your name are from you.

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Where else can I get support and advice?

If you have been scammed or have come across a scam, Which? can offer support and advice for your next steps, how to identify scams and where to report different types of scams (https://www.which.co.uk/consumer-rights/scams)