Frequently asked questions

Read our top FAQs, or scroll down to choose a category to get your answer.

Top FAQs

Can I transfer my existing ISA into my Monument Easy Access Cash ISA?

Transfers from existing ISAs aren’t available yet, but we’re working on it. By early 2025, you’ll be able to transfer your Cash ISA to us.

What is a Linked Account?

When opening a Monument savings account, we’ll ask you for details of a personal UK* bank account in your name. In certain circumstances, we may be able to accept an account held with a UK* electronic money institution (known as an e-money account) as a Linked Account.

This account is your Linked Account. We will only accept funds from your Linked Account, and we will only pay funds back to your Linked Account.

*UK means England, Wales, Scotland and Northern Ireland and does not include the Channel Islands and Isle of Man.

How do I change my Linked Account?

You can change your Linked Account in your Monument App following these steps:

  • Open your Monument App
  • Select your account on your App home screen
  • Tap on the 'settings' icon in the top right corner
  • Under 'My Linked Account' tap on 'Edit' to make the change.

If you have any issues or questions about your Linked Account, please contact us.

Do you offer joint savings accounts?

Unfortunately we do not offer joint savings accounts.

Still can't find what you need? Get in touch

We’re on the other end of the line 9am to 6pm Monday to Friday, except for bank holidays. If you need to get in touch outside of those times, drop us an email and we’ll get back to you as soon as we can.

In-app support

The most secure and fast way for existing clients to get in touch.

Email us

Send us an email to service@monument.co

Call us

By telephone on 020 4524 8080