How can we help?

Yes, you can open multiple Fixed Term Deposit accounts. This gives you the flexibility to spread your savings across different terms and rates.

Each Fixed Term Deposit has its own account number and operates independently. You can manage all your accounts through the Monument app.

Your total savings across all Monument accounts are capped at £2 million, and you need to maintain a minimum of £25,000 across all your Monument accounts combined. Your money is protected up to £85,000 by the Financial Services Compensation Scheme (FSCS).

Yes, you can transfer in your existing cash ISA to Monument if your existing provider is on our accepted providers list.

You can see a full list of who we accept transfers in from here.

We don't accept transfers in from Stocks & Shares ISAs, Junior ISAs, Innovative Finance ISAs or Lifetime ISAs.

To deposit money into your Monument savings account, you'll need to make a payment from your Linked Account.

To find your Monument savings account details:

1. Open your Monument app.
2. Tap on the savings account you want to send money to.
3. Tap 'Add money'.
4. Under 'Monument account details', you will see your payee name, sort code and account number. Write these details down.
5. Log into your internet banking or open your banking app and make a payment to your Monument account using these details.

When you make a payment from your Linked Account to your Monument account, you need to set it up to pay a personal account (not a business account) and then enter your full name as the payee. This is because you are sending money to your own personal account with Monument.

To change your Linked Account:

1. Open your Monument app.
2. Tap your savings account.
3. Tap the settings icon (top right corner).
4. Under My Linked Account, tap 'Edit'.
5. Follow the steps to change your Linked Account.

You can change your Linked Account once every 6 months in the app. If you need to change it more than once in a 6-month period, please contact us.

Please note you can only have one Linked Account at any one time.

At the moment, you can only close an Easy Access Savings account in the app.

To close your Easy Access Savings in the app, you can:

1. Open your Monument app.
2. Tap on your Easy Access Savings account.
3. Tap the settings icon (top right corner).
4. Tap 'Close my Easy Access Savings'.

To close any other accounts, please contact us.

When opening a savings account with us, we’ll ask you to provide your sort code and account number of your personal UK* bank account. This is known as your Linked Account.

In certain circumstances, we may be able to accept an account held with a UK* electronic money institution (known as an e-money account) as a Linked Account.

We will only accept funds from your Linked Account, and we will only pay funds back to your Linked Account.

Please note you can only have one Linked Account at any one time.

*UK excludes Channel Islands and Isle of Man.

No, unfortunately we do not offer joint savings accounts.

You can withdraw money to your Linked Account using the Monument app.

1. Open your Monument app.
2. Tap on the account you want to withdraw money from.
3. Tap 'Withdraw'.
4. Enter the amount you want to withdraw and follow the instructions.

You can withdraw up to £150,000 per day per account via the Monument app.  If you’d like to withdraw more than this, you can do so by contacting our Client Services team.

We will usually process your withdrawal using the Faster Payments Service (FPS) if it’s under our FPS limit of £500,000.

Withdrawals are typically instant, however sometimes they can take up to 2 hours depending on your provider. In some cases, it may take up until the end of the next working day.

If you want a guaranteed, same working day withdrawal, or want to withdraw more than £500,000 in a single transaction you can contact us to do a CHAPS payment. A fee applies to CHAPS payments, which we will let you know of in advance and this will usually be deducted from the funds being transferred. To arrange a CHAPS payment, contact our Client Services team before 4pm on any working day.

£10,000 for our Easy Access Cash ISA, if this is the only account you hold with us.

£25,000 for all other savings accounts, you can spread this across multiple accounts.

If your balance falls beneath minimum balance requirement, we will ask you to “top up” your account. If you don’t, we may close your account and return any money to your Linked Account.

If your total savings balance falls beneath minimum balance requirement, we may ask you to add money to your account. If you don’t, we may close your account and return any money to your Linked Account.

1. Open your Monument app.
2. Tap the 'Profile' icon (top left corner).
3. Find your current address then tap 'Edit'.
4. Follow the steps to update your address.

You can change your address once every 6 months in the app. If you need to change it more than once in a 6-month period, please contact us.

You can open a savings account by downloading the Monument mobile app, which is available on iOS and Android.

When opening an account we'll ask you for some personal information which we use to verify your identity, to prevent fraud and money laundering, and to meet regulatory requirements.

Cash ISA transfers in can take up to 15 business days, however we aim to complete it sooner than that. If it takes longer than 15 business days, we will contact you.

To find your Linked Account details:

1. Open your Monument app.
2. Tap on your savings account.
3. Tap the settings icon (top right corner).
4. Under 'My Linked Account', you will see your sort code and account number.

You can also change your Linked Account here.

The minimum you can transfer in is £1,000.

The maximum you can transfer in will depend on how much is already held in your Cash ISA. The maximum you can hold across all of our accounts is £2,000,000. You can transfer in as much as you want into your Cash ISA, as long as you don't go over the £2,000,000 limit across all the accounts you hold with us.

Yes, our Easy Access Cash ISA is flexible which means you can withdraw and replace any amount in the same tax year without affecting your annual ISA allowance.

You'll start earning interest as soon as we receive your money from your existing cash ISA provider.

To transfer in your cash ISA to Monument:

1. Open your Monument app.
2. Tap your Easy Access Cash ISA
3. Tap 'Add Money'.

You will then see the option to 'Transfer in from an existing cash ISA'. Tap on this and enter in the details of the Cash ISA you want to transfer in.

You can see a full list of who we accept transfers in from here.

We don't accept transfers in from Stocks & Shares ISAs, Junior ISAs, Innovative Finance ISAs or Lifetime ISAs.

Interest is paid on the 1st day of every month.

For Fixed Term Deposit accounts which are 12 months or less, interest is paid at maturity.

For Fixed Term Deposits account which are more than 12 months, interest is paid every 12 months.

Yes, but we can only process one transfer in request at a time.  

If you'd like to transfer in money from more than one existing cash ISA, please wait for one request to be completed (we'll send you an email to confirm this) before starting a new transfer request.

No, we don’t charge fees for opening or managing your savings with us.

No, we don’t charge fees for opening or managing your savings with us.

If you want to make a guaranteed same day payment from your Monument account, or to withdraw more than £500,000 in one transaction, you can ask us to use the CHAPS system and a charge will apply for each transaction you make.

Yes, you can open a Cash ISA with Monument if you have one with another provider.

Please note that each tax year you can only save up to the annual ISA allowance (£20,000) in total across all your ISAs. It's your responsibility to ensure you don't exceed this allowance.

For example, you could deposit £2,000 into an ISA with another provider and deposit up to £18,000 in the same tax year into a Monument Easy Access Cash ISA.

You'll need to contact your new ISA provider to start this process. They forward the request to us on your behalf. Once we've received the transfer request from your new ISA provider, we'll send your money and the supporting information to them.

We'll restrict your account while we're processing your transfer, which means you won't be able to pay money in or out during this time.

The money in your account will continue to accrue interest up to the day we transfer it to your new ISA provider. If you transfer the full balance of your Easy Access Cash ISA, we'll close your account.

The transfer process should take no longer than 15 business days.

To log out of the app:

1. Open your Monument app.
2. Tap 'More'.
3. Tap 'Log out'.

This will log you out, and when you next open the app you'll need to provide biometrics or enter your pin to log back in.

When you set up a payment from your Linked Account to your Monument account, you need to set it up to pay a personal account (not a business account) and then enter your full name as the payee.

This is because you are sending money to your own personal account with Monument.

Most of the time immediately, however sometimes it can take up to two hours depending on your provider. In some cases, it may take up until the end of the next working day.

We will usually process your withdrawal using the Faster Payments Service (FPS).

If you want a guaranteed, same working day withdrawal, you can contact us to do a CHAPS payment. A fee applies to CHAPS payments, which we will let you know of in advance and this will usually be deducted from the funds being transferred.

No, you can only have one Linked Account at any one time for security reasons.

We will usually use the Faster Payments Service (FPS) to move funds into and from your Monument account via your Linked Account. This service operates 24/7 and money sent by FPS should usually be received by your Linked Account provider immediately, but dependent on your provider, could take up to 2 hours and potentially up until the close of the next working day.

FPS transactions are not guaranteed to reach your account the same working day and has a limit of £500,000.

If you want to move larger sums, or require the funds to be guaranteed to reach your account the same working day, you can ask us to send your funds by CHAPS. A fee applies to CHAPS payments which we will inform you of in advance and will be deducted from the funds being transferred.

No, our accounts are for your personal savings and are not business or current accounts.

No, any interest payments paid to your Linked Account do not count towards your withdrawals made on Limited Access Saver accounts.

If you pay in more than your annual ISA allowance into your Monument Easy Access Cash ISA we will return the full payment to the account this came from.

The allowance used and allowance remaining displayed in your Monument Cash ISA only reflects the money held in an ISA with us. It doesn't take into account any other ISA accounts you may have with different providers.

£20,000 each tax year.

This is the maximum you can deposit into ISAs between 6th April and 5th April. This amount, set by HMRC, allows you to save tax-free within the set limit.

At the start of a new tax year (6th April), your allowance resets. Any unused allowance from the previous tax year cannot be carried over, meaning if you don’t use it, you lose it.

Your ISA annual allowance applies to all the ISAs you hold, including any you may have with other providers.

You can track your ISA allowance used in the Monument app. Please note this only tracks money you've deposited with Monument, it does not include any money you've paid into other ISAs.

If you send from a UK bank account that is not your linked account, we'll send the funds back to you. This usually happens within 30 minutes but may take longer to process.

For Easy Access Savings, Notice Accounts, Limited Access Saver and Fixed Term Deposits, you can do this in the app:

1. Open your Monument app.
2. Tap on the account you want to make the change to.
3. Tap the Settings icon (top right corner).
4. Next to 'Pay interest to', tap 'Edit'.
5. Change your interest payment option and tap 'Update'.

For Easy Access Cash ISAs and Membership Saver Accounts, your interest can only be paid into that account and not your Linked Account.

Please contact us to change your email address as this can't be done in the app.

Your rate will drop by 0.5%. You can see the exact rate it will drop to in the Monument app by tapping on the Limited Access Saver.

If you make more than 3 withdrawals from your Limited Access Saver, the lower interest rate will apply for the remainder of the year.

The higher interest rate and lower interest rate on your Limited Access Saver are both variable and may change. If we change the rate, we'll let you know by emailing you.

The maximum you can hold with us is £2,000,000. This can be spread across multiple savings accounts.

If your total savings exceed this, we will contact you and we may decide to return some of your money to your Linked Account.

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Monument is a fully regulated, UK bank built to help you manage, grow and enjoy your wealth.

More than 85,000 clients save with Monument and benefit from our range of Lifestyle services and UK-based client servicing team.

Your money is protected up to £85,000 by the Financial Services Compensation Scheme (FSCS).

To find your statements:

1. Open your Monument app.
2. Tap 'More' (bottom right corner).
3. Tap 'My documents' to see your statements.

Statements are in PDF format and are produced on the 15th of every month (excluding Fixed Term Deposit accounts which are generated annually or at the end of maturity). If you need these in a different format, please contact us.

You can download the Monument app from the Apple App Store or Google Play.

Please do not use any other source, as these are likely to be an attempt to obtain your personal information, defraud you, or to damage or infect your device with a virus or other malware.

To find your Monument sort code and account number:

1. Open your Monument app.
2. Tap on your savings account.
3. Tap the settings icon (top right corner).
4. Under 'Monument account details', you will see your payee name, sort code and account number.

Your sort code and account number is unique for each savings account you have with us.

You can contact us:

• Through your Monument app, the most secure way for existing clients.
• Call us by telephone on 020 4524 8080.
• Email us at service@monument.co.

Whether you're facing financial, health, or other personal challenges, you can choose to share this with us. We'll listen and work together with you to understand how we can support your banking needs.

In some exceptional circumstances we may allow you to withdraw from or close your Fixed Term Deposit before the end of the fixed term.

If you, or a family member or representative acting on your behalf, are thinking about appointing a Power of Attorney over your financial affairs after your account has been opened, we can explain how to make that process as easy as possible for you. Please note that we do not offer servicing for accounts where a Power of Attorney was registered prior to opening the account.

If you would like to discuss any of the above or if there is anything else you'd like to let us know, you can contact us:

• Through your Monument app, the most secure way for existing clients.
• Call us by telephone on 020 4524 8080.
• Email us at service@monument.co.

Any information you share will be treated securely and confidentially, and only used to support you. You can contact us to update or remove your details.

If your app is not working, please check that you have installed the latest version of the app by visiting the Monument Bank app on the Apple App store or Google Play.

To keep your app secure, you should have either iOS 15.0+ or Android 9.0+.

If you are seeing a TS6, TS8 or TS9 error, please search these FAQs with the code and you will find out how to solve the problem.

We do not recommend using the app on a tablet device.

To resolve the TS:8 error, please try the following steps:

1. Uninstall and reinstall the Monument app from your device.
2. If the issue persists after reinstalling, it may be due to limited storage space on your phone. Please try freeing up some space to ensure the app can run properly.

If none of the above steps resolve the issue, please contact us and we’ll investigate further.

When you make a withdrawal from your Notice Account, the app will calculate the required notice period. When you confirm the withdrawal the app will let you know the date the payment will be made.

The withdrawal will be processed once this notice period has been served. You can cancel the withdrawal at any time up to 11:59pm on the day before it is due to be processed.

No, we don't offer access to Monument from your desktop or computer.

We are an app-only bank, meaning you can only access your account through the Monument mobile app.

To change your phone number:

1. Open your Monument app.
2. Tap the 'Profile' icon (top left corner).
3. Find your phone number and tap 'Edit'.
4. Follow the steps to update your phone number.

Your loyalty will never be taken for granted, and we'd love the opportunity to earn it.

If you have a Fixed Term Deposit and decide to reinvest with us at the end of your term, we'll give you a higher rate than what we are offering new clients at that time. That's our way of saying thank you.

The free trial allows you to begin your Membership Subscription at no charge for 1 month. At the end of the Free Trial Period, we'll charge a monthly fee to continue your Membership Subscription.

We'll let you know 3 days before the end of your free trial.

No, our accounts are designed for your personal savings, so we do not offer overdrafts. You cannot withdraw more than your account balance.

A Cash ISA is a savings account where you can earn tax-free interest.

If you are 18 years old or over and a UK resident, you can apply and start to save up to the £20,000 ISA allowance (set by HMRC) each tax year without paying tax on the interest earned.

Your annual ISA allowance is the total you can pay each tax year into any ISAs you hold, including those with other ISA providers.

By definition, we are a bank. But we aspire to be much more. And we truly care about our service, which is built on one belief: as a Monument client, your time is worth more than ours. Our technology also helps. It makes the complex effortless, but never replaces the value of our relationship with you.

To resolve the TS:6 error, please try the following steps:

1. Force close the app, then reopen it.
2. If you’re using a Google Pixel device, please ensure that Battery Saver is turned off, as this may interfere with the Monument app.
3. If the issue persists, try deleting and reinstalling the app from your device.

If none of the above steps resolve the issue, please contact us and we’ll investigate further.

The TS:9 error typically occurs for one of the following reasons:

Multiple device login attempts: The app can only be installed on one device. Please ensure you are logged out of the Monument app on all other devices before attempting to log in on a new one.

Using a VPN: Monument does not support logins using VPN. Please disable any active VPN connection before attempting to log in.

Once you’ve ensured you're logged out on other devices and disconnected from any VPN, try logging in again.

If none of the above steps resolve the issue, please contact us and we’ll investigate further.

No, we only accept full balance cash ISA transfers in.

Both transfers in and out can take up to 15 business days.

The interest rate is variable and may change on the following accounts:

• Easy Access Cash ISA
• Easy Access Savings
• Notice Accounts
• Limited Access Saver
• Membership Saver

If they change, we'll let you know by email at least two weeks before.

The interest rate on Fixed Term Deposit accounts are fixed and will not change once you've opened it.

The Membership Fee will be taken automatically from your Membership Saver. The Membership Fee will be taken in advance and on the same date each month based on the date you begin your Membership Subscription ('Payment Date'). Your Payment Date will be shown in the Membership section of the Monument app. If your Payment Date falls on the 29^th, 30^th, or 31^st of the month, and the current month has fewer days, payment will be taken on the last day of that month.  

You'll need to ensure there are sufficient funds in your Membership Saver on the Payment Date each month to cover the Membership Fee. If there are insufficient funds in your Membership Saver on the Payment Date, we will attempt to collect the Membership Fee daily for the next two days. After this, we'll cancel your Membership Subscription.

Yes, the interest rate on your Easy Access Cash ISA is variable and may change. If we change the rate, we'll let you know by emailing you.

If you are already a Monument client, you can see the interest rates in the app by tapping 'More' then 'Open a savings account'.

If you are not a client, please visit our savings accounts pages.

• Easy Access Cash ISA
• Easy Access Savings
• Limited Access Saver
• Notice Accounts
• Fixed Term Deposit
• Membership Saver

No, unfortunately we do not offer current accounts.

Yes, your savings with Monument are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000.

We are a fully licensed UK bank and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our license number is FRN 849724.

Any existing savings account you have won't be affected if you join Membership and will continue to operate separately.

No, you can only install it on one device.

We do not recommend installing the Monument app on a tablet device.

We’re on the other end of the line from 9am to 6pm, Monday, Tuesday, Wednesday and Friday. On Thursdays, we're available from 10am to 6pm. We're closed on bank holidays and weekends.

If you need to get in touch outside of those times, drop us an email and we’ll get back to you as soon as we can.

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No, unfortunately you cannot pay a cheque into your Monument account.

You can only pay in money from your Linked Account.

To cancel a withdrawal request:

1. Open your Monument app.
2. Tap your Notice Account.
3. Under Upcoming withdrawals, tap 'Cancel'.

You can cancel your withdrawal request right up until 11:59pm on the evening before the withdrawal is due to be made.

If you need to update your forename or surname, please contact us as this can't be done in the app.

We’ll require proof of your name change (e.g. a legal document or official certificate). Once we've received and verified this, we’ll update your name in our system.

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You may be able to cancel your request depending on how much progress has been made on your transfer. Please contact us as soon as possible if you wish to do this.

If you've lost someone, it may be a struggle to know what steps you need to take next. The steps below are provided to assist you through this difficult time but if you would like to discuss this in more detail, please call us on 020 4524 8080 or alternatively send an email to service@monument.co and we will arrange an appropriate time to call you back.

• The first steps you will need to take are to register the death and get a death certificate.
• If you're the next of kin, executor, or a representative for the person, you can contact us using the details above.
• We will ask you for some information about the account, proof of death (original or certified copy of the death certificate) and proof of identification of the person(s) dealing with the estate.
• Once you have provided us with this information, we will let you know what the next steps are including any additional information or documents we require.

It's important to get support during this difficult time. There are various organisations available to support you and your family following a bereavement. Here are some organisations to provide additional support:

Cruse Bereavement Care - https://www.cruse.org.uk/
Help with understanding and coping with grief following the death of someone close.

Citizens Advice - https://www.citizensadvice.org.uk/
Free legal advice and support.

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Gov.uk - https://www.gov.uk/when-someone-dies
What to do when someone dies: Step by step

Call us on 020 452 8080 as soon as possible and we'll place a block on your account.

Our phone lines are open 9am to 6pm, Monday, Tuesday, Wednesday and Friday. On Thursdays, we're open from 10am to 6pm.

If our lines aren't open, please email us at service@monument.co and we'll action your email as soon as possible the next working day.

When you're ready to unblock your account, please call us on 020 452 8080.

You can end your Membership Subscription at anytime within the Monument app.

1. Open your Monument app.
2. Tap 'More' (bottom right corner).
3. Under Membership, tap 'Manage account'.
4. Tap 'Cancel Membership'.

Following your request to end your Membership Subscription, you'll retain access to your Membership Saver and the Membership Services until the next scheduled Payment Date. When your Membership Subscription ends, your Membership Saver will close. We'll also confirm this by email to you.

If, at the time your Membership Saver is closed there is any money left in your account, we'll transfer your money (including any accrued interest) to your Easy Access Savings Account if you have one. If you don't have an Easy Access Savings Account, we'll open one for you and we'll transfer the money to this account.

After your Membership Subscription ends, you'll no longer be able to use Membership Services.

For security reasons, we strongly recommend you do. It is also important that you only have your own biometric details registered on your device.

Please read our Monument App Terms which contains some specific requirements to ensure that your use of the app remains secure. Please contact us if you have any questions.

Call us on 020 452 8080 as soon as you are aware your phone has been stolen and we will place a block on your account.

If our lines are not open, please email us at service@monument.co and we will action your email as soon as possible.

When you are ready to unblock your account, please call us on 020 452 8080.

Call us on 020 452 8080 as soon as you become aware you have lost your phone and we will place a block on your account.

If our lines are not open, please email us at service@monument.co and we will action your email as soon as possible.

When you are ready to unblock your account, please call us on 020 452 8080.

Our app operates on most iOS and Android smart phones. We recommend that you always keep your smart phone's operating system up to date by allowing or downloading the updates that your operating system or network provider release from time to time.

Failure to keep your smart phone up to date may compromise your use of the Monument app, or prevent our notifications from reaching you.

For iOS (Apple), our minimum supported iOS version is 15.0 and any smart phone that can run this version. For Android, we support smart phones running 9.0 and later that have access to Google Play.

You can apply directly from the Monument app home screen by tapping 'Membership' and followings the steps to join.

Membership is available to existing Monument clients only.

Please contact us to request a statement and we'll be happy to see how we can create this for you.

This will be available in April after the tax year has finished.

You can access it by:

1. Opening your Monument app.
2. Tap 'More' (bottom right corner).
3. Tap 'My Documents'.
4. Look for 'Annual Interest Statement'.

You can choose your maturity option in the app 30 days before your Fixed Term Deposit is due to mature.

To choose your maturity option:

1. Open your Monument app.
2. Tap on your Fixed Term Deposit account.
3. Tap 'Choose maturity option'.
4. You will be presented with several options, choose which is best for you.

Please contact us to reset your memorable word. For security reasons you will need to provide a copy of your ID to reset it.

No, you can't withdraw your money for the duration of the fixed term period.

However, you can change your mind and cancel the account within the 14-day funding period, and we will return your money to your Linked Account.

We strongly recommend that you use biometrics to authenticate when entering the Monument app.

However if you do use a pin, to reset it you can:

1. Uninstall your Monument app, then re-install it.
2. Tap 'Log in'.
3. Tap 'Forgotten pin' and follow the instructions to reset it.

At the end of the fixed term, you can choose to reinvest your money into a Monument savings product or withdraw it to your Linked Account. We will email you 30 days prior to the end of your fixed term for you to make a selection.

If you choose to reinvest, we offer a range of exclusive Loyalty products which have higher rates than those available for new clients.

Monument Bank is committed to building a sustainable business and operating with environmental awareness.

Monument Bank commits to:

• Minimise our impact on the environment.
• Constantly review and enhance our environmental and social performance.
• Regularly report on our environmental and social performance.
• Consult with our stakeholders on environmental and social issues.

We will do this by:

• Ensuring we are compliant with all UK legal regulations and obligations.
• Striving to be efficient and effective in our use of natural resources, and wherever possible mitigate any environmental impact caused by our operations.
• Focusing on reducing energy, water, and resource consumption.
• Prioritising the prevention of waste generation by recycling and reusing wherever possible.
• Embedding an environmental awareness culture amongst our colleagues.
• Establishing environmental objectives and targets, and reporting on the progress on an annual basis.
• Establishing a sustainable procurement and vendor management policy which considers the social, economic, and environmental impacts of the goods and services we purchase.

Please contact us to reset your maturity option on your Fixed Term Deposit.

No, unfortunately we do not offer a Junior ISA.

Yes, if you want to make a guaranteed same day payment from your Monument account, or to withdraw more than £500,000 in one transaction, you can ask us to use the CHAPS system and a charge will apply for each transaction you make.

You need to make the request before 4pm for a same day payment.

To enable push notifications:

1. Open your Monument app.
2. Tap the 'Profile' icon (top left corner).
3. Scroll down to see your push notifications options. You can choose to enable contact and marketing push notifications.

A push notification is a short message that we send to your device. We use them to deliver timely and relevant information, like your interest being paid, or your statement being ready to view.

If you have enabled marketing push notifications in your app, we may occasionally send you information about new product offers.

We're sorry to hear that things aren't right. If you have a complaint, please contact us in any of the following ways:

• Through your Monument app, the most secure way for existing clients.
• Call us by telephone on 020 4524 8080.
• Email us at service@monument.co.

We'll aim to respond as soon as possible. Please read more about complaints on our How to complain page.

We are committed to supporting you, but we understand that you may sometimes need support beyond banking. Below, we have listed some organisations that offer specialist support and guidance.

Mind: www.mind.org.uk
A mental health charity, offering information and advice.

Samaritans: www.samaritans.org
Provides emotional support through their listening service - offered via phone (116 123), email or web chat.

Citizens Advice: https://www.citizensadvice.org.uk
Free legal advice and support.

Step Change: https://www.stepchange.org
Impartial debt advice service.

Cruse Bereavement Care: https://www.cruse.org.uk
Help with understanding and coping with grief following the death of someone close.

Whether you're facing financial, health, or other personal challenges, you can choose to share this with us. We'll listen and work together with you to understand how we can support your banking needs.

Ways to get in touch with our Client Services Team:

• In-app chat in the Monument app.
• Email us at service@monument.co.
• Call us on 020 4524 8080.

Any information you share will be treated securely and confidentially, and only used to support you. You can contact us to update or remove your details.