Our app operates on most iOS and Android smart phones. We recommend that you always keep your smart phone’s operating system up to date by allowing or downloading the updates that your operating system or network provider release from time to time. Failure to keep your smart phone up to date may compromise your use of the Monument app, or prevent our notifications from reaching you.
For iOS (Apple), our minimum supported iOS version is 15.0 and any smart phone that can run this version.
For Android, we support smart phones running 9.0 and later that have access to Google Play.
Our app can only be installed on one smart phone at a time. Information on how to install the app on a new device can be found below.
We do not recommend using the app on a tablet device.
We strongly recommend that you allow push notifications when the Monument app prompts you to do so. We use push notifications, alongside SMS and email, to keep you informed about your account activity. Push notifications hold important information personal to you and your account, so consider whether this type of notification is suitable for you. We won’t send marketing information to you unless you have given permission to do so, which you can withdraw at any time.
For security reasons, we strongly recommend you do. It is also important that you only have your own biometric details registered on your device. Please read our General Savings Terms which contains some specific requirements to ensure that your use of the app remains and secure. Please contact us if you have any questions.
We strongly recommend that you use biometrics to authenticate when entering the Monument app. However, if you prefer to use your pin and you have forgotten it, click ‘forgotten your pin’ on the login screen and follow the instructions on the screen.
Please follow these steps to install your app on your new device:
Please note, our app can only be installed on one device at a time.
Your Monument Bank app might not be working for several reasons including an old device that we cannot support, scheduled maintenance time or that you have not updated your app in a long time.
Please make sure you have downloaded the latest app update and contact us so we can resolve your problem as soon as possible.
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