Updating your personal details FAQs

To change your Linked Account:

1. Open your Monument app.
2. Tap your savings account.
3. Tap the settings icon (top right corner).
4. Under My Linked Account, tap 'Edit'.
5. Follow the steps to change your Linked Account.

You can change your Linked Account once every 6 months in the app. If you need to change it more than once in a 6-month period, please contact us.

Please note you can only have one Linked Account at any one time.

1. Open your Monument app.
2. Tap the 'Profile' icon (top left corner).
3. Find your current address then tap 'Edit'.
4. Follow the steps to update your address.

You can change your address once every 6 months in the app. If you need to change it more than once in a 6-month period, please contact us.

Please contact us to change your email address as this can't be done in the app.

To change your phone number:

1. Open your Monument app.
2. Tap the 'Profile' icon (top left corner).
3. Find your phone number and tap 'Edit'.
4. Follow the steps to update your phone number.

If you have forgotten your memorable word or need to change it, please contact us.

If you need to update your forename or surname, please contact us as this can't be done in the app.

We’ll require proof of your name change (e.g. a legal document or official certificate). Once we've received and verified this, we’ll update your name in our system.

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Please contact us to reset your memorable word. For security reasons you will need to provide a copy of your ID to reset it.