We’re here to help
We’re on the other end of the line from 9am to 6pm, Monday to Friday (except on bank holidays), and closed on weekends.
If you need to get in touch outside of those times, drop us an email and we’ll get back to you as soon as we can.
In-app support
The most secure and fast way to get in touch.
Email us
Send us an email to service@monument.co
Call us
By telephone on 020 4524 8080
Help us understand your needs
At Monument, we understand that life can sometimes presents all of us with unique challenges. Whether you face financial, health, or other personal challenges, we are here to listen to identify how we can best help you.
We are committed to working with our clients to ensure we can support and care for their banking needs tailored to their circumstances.
If you would like to share any details with our Client Services Team about your circumstances or additional support needs, you can do this in a number ways - contact us in-app, email us or call us.
Your privacy matters to us, so any information you give us will be handled securely and confidentially.
For additional support resources, please refer to our FAQs, where we list organisations that can offer specialist help.
In-app support
The most secure and fast way to get in touch.
Email us
Send us an email to service@monument.co
Call us
By telephone on 020 4524 8080
Do you need to make a complaint?
We recognise that things may occasionally go wrong. We always want to know, so that we can put things right and improve. If you have a complaint, we’ll make sure it’s dealt with by someone with the right knowledge and experience.
Do you have any questions?
You can contact us in whichever way is most convenient for you including through theMonument app, by email on service@monument.co or by telephone. For more information, please refer to our FAQ page.
