Contact us

We're here for you.

Our unrivalled level of service based on one belief: as a Monument member, your time is worth more than ours. And, our dedicated client services team are here to help. Get in touch whichever way you like:

In-app support

The most secure and convenient way to get in touch

Email us

Send us an email to service@monument.co

Call us

By telephone on 020 4524 8080

We’re available 9am-6pm Monday to Friday. Closed Saturday, Sunday and bank holidays. If you need to get in touch when we’re offline, drop us an email and we’ll get back to you as soon as we can.

Media enquiries.

We love to talk to people about what we’re doing. For any enquires, send us an email to press@monument.co. We look forward to hearing from you.

View our news

Join the team.

Our strong foundations are built on our people. And everyone who joins us is passionate about building something different. To explore our opportunities visit the Careers page.

If you have any people related queries please contact the people team at people@monument.co

Do you have any questions?

Check out our FAQ page for more information

Complaints

We recognise that things may occasionally go wrong.  We always want to know, so that we can improve and put things right. If you have a complaint, we’ll make sure it’s dealt with by someone with the right knowledge and experience.

How to complain

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About us

Help

Legal

Monument Bank Limited (10921940) is registered in England at 33 Cavendish Square, London, W1G 0PW. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under FRN 849724. Our lending and membership products are not included within the scope of this regulation; for more information, please see the Financial Services Register.