We’re here to help
We’re on the other end of the line from 9am to 6pm, Monday to Friday (except on bank holidays), and closed on weekends.
If you need to get in touch outside of those times, drop us an email and we’ll get back to you as soon as we can.
In-app support
The most secure and fast way to get in touch.
Email us
Send us an email to service@monument.co
Call us
By telephone on 020 4524 8080
Help us understand your needs
We understand that we all have different challenges and may sometimes need extra help and support.
Whether you’re facing financial, health or other personal challenges, we are here to listen and identify how we can best help you.
We are committed to working with our clients to best support their banking needs.
If you would like to discuss your individual circumstances and or additional support you may require, please contact our Client Services Team by phone, email or in-app messaging.
Your privacy matters to us, and any information you share will be handled securely and confidentially.
For additional support resources, please refer to our FAQs, where we list organisations that can offer specialist help.
In-app support
The most secure and fast way to get in touch.
Email us
Send us an email to service@monument.co
Call us
By telephone on 020 4524 8080
Do you need to make a complaint?
We recognise that things may occasionally go wrong. We always want to know, so that we can put things right and improve. If you have a complaint, we’ll make sure it’s dealt with by someone with the right knowledge and experience.
Do you have any questions?
You can contact us in whichever way is most convenient for you including through theMonument app, by email on service@monument.co or by telephone. For more information, please refer to our FAQ page.
