We’re sorry to hear that things aren’t right
We’re on the other end of the line from 9am to 6pm, Monday to Friday (except on bank holidays), and closed on weekends.
If you need to speak to us outside of those times, drop us an email and we’ll get back to you as soon as we can.
In-app support
The most secure and convenient way to get in touch
Email us
Send us an email to complaints@monument.co
Call us
By telephone on 020 4524 8080
Your trust,
our responsibility
If you are still not happy
If you are not happy with our final response to your complaint, or how we have handled it, then you may be able to approach the Financial Ombudsman Service for help. We’ll let you know if your complaint is eligible for referral.
The Financial Ombudsman Service (FOS) is an independent body which is set up to help resolve customer complaints against financial services providers. They have rules on the type of complaints that can be referred to them which you would need to check in advance.
Call the FOS
Call them on 0800 023 4567
Monday to Friday 8am to 5pm
Saturday 9am to 1pm
Online
Make a complaint online at financial-ombudsman.org.uk
Do you have any questions?
You can contact us in whichever way is most convenient for you including the Monument app, by email on service@monument.co or by telephone. For more information, please refer to our FAQ page.
