About Monument
Who is Monument?
What’s different about Monument?
Where can I find Monument?
How do you reward loyalty?
What career opportunities do you have?
What is Monument's Sustainability policy?
Opening a Monument savings account
Do I qualify for an account?
How do I apply?
What kinds of accounts do you offer?
Are there any charges for opening or keeping a savings account with you?
Where do I find the Monument app?
Using your Monument savings account
How do I pay money into and withdraw it from my Monument Account?
What is a Linked Account?
How quickly can I get access to my money?
Can I use my Monument account to send money to other people or pay my bills?
Is there a minimum balance and what happens if I go beneath it?
Is there a maximum account balance, and what happens if I go over it?
Is there an overdraft facility on your accounts?
How can you help me if I am having personal or health issues, or I need help to manage my Monument accounts?
My circumstances have changed and I can no longer use the app. What can I do?
Where will I find my statements?
How do I change my personal details?
Using the Monument app
Will the app work on my device and do I need to have a particular operating system installed?
Do I need to enable Push notifications?
Should I enable Face ID / Fingerprint recognition on my device to use the Monument app?
How do I reset my pin?
How do I install the app on a new device?
Why is my Monument app not working on my device?
How do I log out of the app?
Help and support
What are Monument’s opening hours?
How can I contact Monument if I have any questions?
How can I make a complaint?
How do I close my Monument Account?
Monument loans
Can I borrow through my Limited Company or Limited Liability Partnership?
Can I refinance my loan?
How much do your loans cost?
Are there any other fees?
Can I use my own solicitor?
Will you lend to me against a UK property if I don’t live in the UK?
Does the property have to be ready to rent?
What types of tenancy do you accept?
What is the maximum level you will lend?
Do you deal with portfolio landlords?
How many properties will you consider in a portfolio?
Lifestyle
What is Lifestyle?
Is Lifestyle available to everyone?
What services are available as part of Lifestyle?
How do I join Lifestyle?
How do I use Lifestyle?
Do I have to pay for Lifestyle?
I’d like my company to offer our services through Lifestyle – how do I do that?
How does Monument select providers to work with?